Unfortunately, zero stars isn’t an option. If you’re looking for a rehabilitation center where your loved one can recover from surgery, regain independence, and be treated like an actual human being, I strongly suggest looking elsewhere. My father came here to recover from surgery. Apparently, the rehabilitation plan was to leave him in bed and hope for the best. Physical therapy? Practically nonexistent. Showers? Apparently a luxury. Help getting to the bathroom? Wishful thinking. My father was left lying in his own feces for an absurd amount of time, without water, or assistance. I’m genuinely confused about what part of this experience was supposed to qualify as healthcare. And then there’s Juan, the manager.Hes a short Hispanic man.Juan has somehow mastered the art of being both completely unhelpful and aggressively unpleasant at the same time. A truly remarkable achievement. I’ve encountered more compassion from automated customer service menus and more leadership from a shopping cart with a broken wheel. Juan walks around like he’s the star of a medical drama, except nobody asked for a performance and the patients would actually appreciate some medical care. The confidence is astronomical. The professionalism is somewhere beneath the Earth’s crust. For someone managing a rehabilitation center, Juan seems remarkably confused by the concept of rehabilitation. Apparently, patients expecting food, water, bathroom assistance, and basic human dignity are making some pretty outrageous demands. I’ve seen houseplants receive more attentive care than my father received here, and at least the houseplants get watered. This is a rehabilitation center, not a medieval dungeon with a billing department. If avoiding responsibility were an Olympic sport, Juan would have a trophy cabinet large enough to qualify as a second facility. The only thing recovering quickly around here is his ability to find a new excuse. Juan, if you’re reading this, perhaps consider a career where being responsible for the well-being of other human beings isn’t part of the job description. Absolutely disgraceful. No family should have to worry about their loved one being treated this way.

Nurses don’t communicate with family on the condition of the patient. They kept giving my mother too much drugs to numb her and didn’t communicate what her condition really was. She started there for just physical therapy. Social workers and leadership is great. My mother jewelry was stolen while there, we are working with staff to recover the cost of the stolen property.

Horrible experience.

All the staff are so nice and they are all taking good care and of my dad.

They take way too long to respond to patients. My grandma needed a change they took 15 minutes to respond. Very fake nice staff. They dont help their patients when they need it.. very choosey and lazy when they want to help

Quiet and good location for rehabilitation

Good

Ann is very friendly, caring and helpful. As are the nurses and others providing much needed services to the patients. Everyone is very caring, helpful and loving. I’m changing my number to a 10!

Extremely disappointing and deeply concerning experience. I would not recommend Western Slope Health Center to anyone considering it for a loved one. A family member stayed here briefly following a fall and surgery, and the level of care—or lack of it—was extremely troubling. Her condition deteriorated to the point that 911 had to be called from her room, and she was ultimately taken back to the hospital for another medical issue. What made this even more disturbing was witnessing what appeared to be a broader lack of attention to residents. I personally saw residents yelling for help without anyone coming, as well as a woman sitting outside her room for 12+ hours in the same position after vomiting and becoming ill. These were incredibly difficult things to witness. When concerns were brought to Devin, the Facility Administrator, they were denied. A subsequent investigation by the California Department of Public Health (CDPH) found multiple deficiencies at Western Slope Health Center related to the care of residents. This experience completely destroyed my confidence in this facility. When you place someone you love in the care of a healthcare facility, you should be able to trust that they will be treated with dignity, compassion, and appropriate attention. Based on what I experienced and witnessed here, I would strongly urge families to do their research and be extremely cautious before choosing this facility. I would never trust Western Slope Health Center with someone I love again.

The facility was always clean. All of the staff I encountered was very friendly and helpful. I was always greeted when I walked in the door and they even had fresh baked cookies in the lobby. I appreciate all the care my loved one received while there. Thank you to everyone.

Yesterday, Sunday afternoon, I spoke to the receptionist Ashley about possible placement at a skilled nursing facility, and she was phenomenal. She answered all my questions. Addressed all concerns. All while being kind throughout my experience.

What a great visit! I stopped by during one of their community events — they were serving açai bowls for guests, and the energy in the building was contagious. D, the Activity Director, greeted me with so much warmth and enthusiasm — big smile, high energy, made me feel completely at home. Felt like VIP treatment from the moment I walked in! I was there to meet with Jen in Social Services, and as always, the professionalism and genuine care from the team shone through. This is exactly why I feel so confident referring patients here — you can tell the staff truly cares, and that translates into the best possible experience for residents and their families. Grateful to partner with a team like this. Keep up the amazing work! 🙌 -Adam, Rx Healthcare Services

We loved serving açaí bowls at Western Slope Health Center. The whole process was smooth and the residents and community were so welcoming. A special shoutout to D, the activities director. Her professionalism and organization made everything easy, and it was clear how much she cares about the residents. Thank you to the whole team, we would love to come back soon. Brady The Little Açaí Cart

Clean , great staff happy atmosphere

Did not know what to expect at a rehabilitation facility after my knee surgery. Staff must take happy pills before coming to work as they are so supportive and friendly. Food is served in room or community room. Good food. Physical therapy team is great and prepared me to be able to function at home. My Medicare Advantage type covered all costs. So grateful my choice for rehabilitation was Western Slope.

No care facility is perfect as there will always be disgruntled employees no matter the trade. My experience with the staff here for the most part and been friendly and helpful. My mom seems to be very healthy and they make sure she gets out of the bed and indulges in activities. If I notice something that’s not getting done regularly, I let the staff know and they correct it immediately. It helps if you visit your loved ones often. As for us we see her at least 3 days a week. I’d like to give a shout out to Krystal she has been amazing going above and beyond helping me with my mother’s finances. The staff in general is kind and polite. The PT crews and Jen & Amy are also a lot of help.

My brother was recently transferred to this facility for Hospice care from a hospital. I am extremely impressed with the care he is receiving there, the entire staff has been awesome. I am so thankful he is there!

I’ve been treated with nothing but dignity and kindness by the staff. I just wanted you to know how genuine the care is. – Jimmy Hershberger

I want to thank Kristopher Dickinson for his amazing understanding very polite good character and great taste in RS cars! I happened to enjoy his professionalism and want to say what a great asset this health center has by having him as a member on staff✅

I absolutely love nurse Kelley! She makes hospice so much easier …. I love her dearly! 🙋🥰😍💃

My mom thrived in here! The staff is top notch! They are kind, patient, understanding, friendly. They have great activities everyday . I’m thankful for this facility and everyone that runs it working to prepare the patients to transition back to their life

I was dealing with a girl named Wendy and wasn’t really satisfied with the way she treated me. Just want to let you know

My mom finished her rehab plan ahead of schedule and was home before mother’s day! The staff were very friendly and helpful. Thanks for getting Mom back on her feet!

I really appreciate all the staff at western slope for there care services and assistance guiding me through my dads end of life care. Its been a long road but they were there to assist us through this difficult process and i would highly recommend this facility to any other families.